Hand Car Wash — Website, Memberships & Portal
Built a super-fast website, advanced membership system, and AI-powered automation for Mr. Shine’s four locations. Added AI chatbot + voicebot, automated review responder, digital wallet memberships, premium booking system, and full social media management.
Challenge
Mr. Shine had strong walk-in traffic across all stores, but recurring revenue from memberships was inconsistent.
Staff were overwhelmed with phone calls answering simple questions and booking requests.
Appointments were being written down manually in notebooks, leading to mistakes, double bookings, and no reliable system for tracking customers.
Customers had no easy way to manage their memberships, view receipts, or update cards online.
No automated system existed for responding to reviews, sending reminders, or promoting special offers.
Approach
Redesigned the website to be super-fast, SEO-friendly, and optimized for conversions with clear service packages and add-ons.
Created a membership system integrated with Apple Wallet and Google Wallet, giving customers digital passes for easy check-ins.
Developed a premium appointment booking system with custom calendars for detailing services.
Added AI chatbot on the website and AI voicebot on calls to answer FAQs, book services, and capture leads 24/7.
Built an AI powered review responder to automatically reply to customer reviews, keeping the brand reputation strong with a user-first approach.
Automated SMS and email flows for membership activations, appointment confirmations, reminders, upsells, and win-back campaigns.
Set up lead generation campaigns and managed social media with engaging posts, reels, and customer-focused content.
Outcome
Memberships grew by over 220% after launching the digital system and wallet passes.
No-shows dropped by 32% thanks to automated reminders and easy rescheduling options.
38% of routine calls were deflected by AI chatbots and voicebots, freeing staff to focus on in-store operations.
Revenue increased with upsells and add-on bundles promoted during bookings and reminders.
Customer satisfaction improved as reviews were answered instantly and customers had full control through the membership portal.
Stack
Next.js, Tailwind CSS, Vercel for fast and responsive website
Stripe Billing & Custom Membership Portal with Apple/Google Wallet integration
Supabase for membership data and automation triggers
Twilio (voice/SMS) integrated with AI Assistants for chatbot and voicebot
Make.com for automations (SMS, email, workflows, win-back campaigns)
Social Media Content Scheduling & Management Tools
“I’ve had the pleasure of working with Syed and his team on the website and marketing for Mr. Shine Hand Car Wash, and I can confidently say he’s done an incredible job.The new site looks modern, clean, and professional — a huge upgrade from before. On top of that, the AI tools and local SEO he implemented are already bringing in more traffic from Pickering, Ajax, Oshawa, and Whitby. Syed, Athef, and Aman really know what they're doing when it comes to digital growth. Highly recommend this team to any small business owner looking to grow their presence online. Appreciate the work!”
